Post by account_disabled on Apr 15, 2023 3:17:09 GMT
Should we be using cloud services in this sector? Are we protected from cyber attacks? Help Desk or Help Desk What should I offer? It probably makes sense to have a help desk and service desk for end users, whether you work in an internal department or as a service to multiple clients. Hence the two terms are almost synonymous today. Users need support and advice before anything happens but they also need support when they have problems. The exciting thing is that the more help desk support you provide, the fewer help desk requests you receive.
This can also be understood as a managed service help desk versus a break-fix help desk. And an example of how it works in practice Let's take a cybersecurity situation whatsapp mobile number list as an example. If you don't provide help desk-style consultation and implement cybersecurity best practices, the chances of your customers being attacked increase dramatically. This could start with a data breach ransomware attack or a phishing attack. This forces your team into crisis mode and requires employees to think afterward. This is a dire situation for customers. They are less likely to recover data or limit damage.
You cannot predict when an attack will occur for your business which will increase the required time and cost that must be invested in the event of a successful attack. In contrast, if you conduct a network security review immediately after a new customer is onboarded, such as implementing a robust backup process, antivirus and antimalware, and possible security tweaks such as network segmentation, patch management or rights management. of an attack but also puts you in the best position if something does happen. By the time the help desk order arrives you already understand the environment and have limited risk backups and solutions are available and can limit damage and quickly restore business viability.
This can also be understood as a managed service help desk versus a break-fix help desk. And an example of how it works in practice Let's take a cybersecurity situation whatsapp mobile number list as an example. If you don't provide help desk-style consultation and implement cybersecurity best practices, the chances of your customers being attacked increase dramatically. This could start with a data breach ransomware attack or a phishing attack. This forces your team into crisis mode and requires employees to think afterward. This is a dire situation for customers. They are less likely to recover data or limit damage.
You cannot predict when an attack will occur for your business which will increase the required time and cost that must be invested in the event of a successful attack. In contrast, if you conduct a network security review immediately after a new customer is onboarded, such as implementing a robust backup process, antivirus and antimalware, and possible security tweaks such as network segmentation, patch management or rights management. of an attack but also puts you in the best position if something does happen. By the time the help desk order arrives you already understand the environment and have limited risk backups and solutions are available and can limit damage and quickly restore business viability.