Post by account_disabled on Feb 25, 2024 7:52:43 GMT
Google has started closed beta testing of call log inGoogle My Business (GMB). So, some account holders from the US have the ability to track answered and missed calls over the past 45 days, as well as some customer information (name and phone number assigned to the user by Google). In test mode, the "Call log" section in Google My Business looks like this: GMB is testing a Call Log feature to help retain customers Screenshot:Search Engine Roundtable Read also : The second life of an online store: how to get to the TOP of Google for priority requests after updating the site.
And the call history itself is like this: How to connect call history in Google My Business profile Screenshot: @j_S_Local_Seo (Twitter) How does Business Owner Phone Numbers List Call Log work in GMB profile? The client finds the company through Google Search or Maps. He dials the phone number specified in the company's profile. The call is forwarded to a unique number that differs from the number specified in the profile. This is necessary to track the advertising channel from which the call came. Google's forwarding number is location-specific, meaning it adds an area code or prefix, preferably the same as your company's phone number. If it is not possible to add a code, the local number in your region is used.
If both options are not available, then Google's toll-free number is used for forwarding. If the client receives an answer, his call is recorded in the "Call log" as answered. If the customer does not receive an answer, the call goes to the "Missed calls" tab and the company manager can contact this person again. Actually, the last step is the main benefit of the new option. In case of a missed call, the company will not lose the client, but will be able to resume communication with him. Importantly! Call history does not display text messages from users. If a printed form of communication is more acceptable to your customers, then go for itmessaging function in Google My Business.
And the call history itself is like this: How to connect call history in Google My Business profile Screenshot: @j_S_Local_Seo (Twitter) How does Business Owner Phone Numbers List Call Log work in GMB profile? The client finds the company through Google Search or Maps. He dials the phone number specified in the company's profile. The call is forwarded to a unique number that differs from the number specified in the profile. This is necessary to track the advertising channel from which the call came. Google's forwarding number is location-specific, meaning it adds an area code or prefix, preferably the same as your company's phone number. If it is not possible to add a code, the local number in your region is used.
If both options are not available, then Google's toll-free number is used for forwarding. If the client receives an answer, his call is recorded in the "Call log" as answered. If the customer does not receive an answer, the call goes to the "Missed calls" tab and the company manager can contact this person again. Actually, the last step is the main benefit of the new option. In case of a missed call, the company will not lose the client, but will be able to resume communication with him. Importantly! Call history does not display text messages from users. If a printed form of communication is more acceptable to your customers, then go for itmessaging function in Google My Business.